Refund policy

🛍️ Return Policy

We want you to love your purchase! If something isn’t right, we’re here to help. Please review our return policy carefully before proceeding.

⚠️ Important Note

📹 Parcel opening video is mandatory.
To ensure a smooth return or refund process, please record a clear unboxing video when opening your parcel.
This helps us verify any defects, damages, or missing items.

⚠️ No claims for refunds, damages, or missing items will be accepted without an opening video.

⏰ Return Window

You have 3 days from the date of delivery to request a return.

🚚 Return Process

  1. Contact Us: Call or email our support team to request a return.

  2. Get Return Details: Our team will share the return address.

  3. Pack Securely: Repack the item as you received it.

  4. Ship Back: Send the parcel using a traceable courier service (at your own expense).

  5. Quality Check: Once we receive and verify the returned item, your refund will be processed within 2 working days.

📦 Delivery charges are non-refundable.

✅ Eligible Return Reasons

You can return your order only if:

  • You received the wrong product, or

  • The product is defective or damaged.

💳 Refund Timeline

After your returned item passes our quality check, we’ll issue your refund within 2 working days.